Formula to Customer Service Excellence

Posted on March 20, 2012 by BGM Article Team

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Formula to Customer Service Excellence

Any organisation that is serious about delivering excellent customer service should consider adopting a standardised approach to communicate to and train staff in customer service excellence. The customer should always be the centre of attention and an organisation should focus on how its service delivery can really make a difference to how they feel valued [...]

Creative Problem Solving Can Lead to Amazing Customer Service

Posted on February 29, 2012 by BGM Article Team

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Creative Problem Solving Can Lead to Amazing Customer Service

The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story. First, some background. It’s obvious we’re in a tough economy, but somehow there are businesses that continue to charge higher prices than their competition. Department stores like Nordstrom’s and Neiman Marcus [...]

Customer Service and The Human Experience

Posted on December 08, 2011 by BGM Article Team

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Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as [...]

8 Strategies to Improve Customer Service

Posted on December 07, 2011 by BGM Article Team

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8 Strategies to Improve Customer Service

Every brand believes that its customer service is excellent. In reality, however, customer service across brands is mediocre. The experience is generally inconvenient, unpleasant, unsatisfactory, sometimes humiliating, and definitely expensive. Good customer service is an integral part of business. It affects important brand and business objectives like customer satisfaction, loyalty, retention, repeat purchase, up selling [...]

8 Strategies to Improve Customer Service

Posted on November 23, 2011 by BGM Article Team

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8 Strategies to Improve Customer Service

Every brand believes that its customer service is excellent. In reality, however, customer service across brands is mediocre. The experience is generally inconvenient, unpleasant, unsatisfactory, sometimes humiliating, and definitely expensive. Good customer service is an integral part of business. It affects important brand and business objectives like customer satisfaction, loyalty, retention, repeat purchase, up selling [...]

5 Customer Service ‘Must-Haves’ in Telephone Tech Support

Posted on November 10, 2011 by BGM Article Team

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5 Customer Service ‘Must-Haves’ in Telephone Tech Support

Telephone tech support is one of the most challenging and underrated occupations out there. Doing it well means more than just being good with the technical stuff, you also have to be an outstanding customer service provider. Here are 5 ‘must haves’ for tech support customer service: 1. Patience You are dealing with people who [...]

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